Connection failed for Wi-Fi on EOS R50 camera to phone app

[Zander013]

hi im having issues with my EOS R50, im not able to connect to it on my pixel 7 running android 14. bluetooth is fine but when i attempt to connect over wifi to transfer pictures it justs give me connection failed. ive run through all the tips on here to attempt to fix everything short of having to reformat my phone which i feel is a little unnecessary.

ive run on the latest cannon firmware for the camera and the cannon connect app and still unable to wifi connect for any of the features. I've hard wiped any Bluetooth and wifi settings on my phone to see if that would help but to no avail. any help would be greatly appriecated.

[andreaippo]

As of September 2024 this still doesn't work.

I'm using a Pixel 8 Pro with an R50.

Bluetooth pairing works fine, but as soon as I try connecting to the camera hotspot, trouble begins.

Depending on the WPA version I choose, either no connection is established, or the connection breaks a few seconds after, and is never recoverable unless I clear all the app data or even uninstall/reinstall and unpair Bluetooth as well.

This is a terrible experience and basically one of the selling points of this camera is unusable for me.

Please Canon fix this!

[Stephen]

If you've followed the steps in the Camera Connect app and cannot connect, please call support for troubleshooting at 1-800-OK-CANON (800-652-2666) Monday through Friday. 

If you're not in the United States, contact support in your country or region at https://global.canon