08-18-2023 02:33 PM
Hello,
Since upgrading to firmware 1.1.2 on my eos R6 II, it won't connect to the eos utility app, neither the 3.16 or 3.17.
This behaviour was reproduced with many computers, cables.
I also took it in to the official Canon pro service partner near where I live, they had the same problem with multiple tries, and told me it must be a software problem, and wait for the solution.
Has anyone read anything about this problem? It's really bugging me, I was depending on this app in my workflow.
08-18-2023 02:52 PM
I assume that you have Wi-Fi and Bluetooth disabled in the camera if using a USB cable?
You also could reset all camera functions and custom functions back to defaults.
08-18-2023 02:54 PM
Yes, tried with airplane mode, and seperately turning off both. As for setting back to defaults, I have made quite a few changes, and as I sad the official service had the same results as me, with another camera, I don't want to lose my settings 🙂
08-18-2023 02:57 PM
I guess either wait for a firmware update or revert back to your previous firmware version.
08-18-2023 03:07 PM
Does the camera work with the EOS Utility via Wi-Fi, but not a cable?
08-18-2023 03:08 PM
Yes
08-18-2023 03:25 PM
Would that be a temporary solution?
08-18-2023 03:39 PM
Too slow unfortunately, I'll try reflashing the older firmware as suggested above.
08-18-2023 03:42 PM - edited 08-18-2023 03:42 PM
I've seen some YouTube videos on how to flash to an earlier firmware version. There might be some risk. Let us know how it goes.
08-18-2023 04:03 PM
I just read it's not officialy supported, and I don't want to try janky ways, so I guess I'l wait...
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EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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