cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon eos R6 II not connecting to eos utility with firmware 1.1.2

nyszabi
Contributor

Hello,

Since upgrading to firmware 1.1.2 on my eos R6 II, it won't connect to the eos utility app, neither the 3.16 or 3.17.
This behaviour was reproduced with many computers, cables.
I also took it in to the official Canon pro service partner near where I live, they had the same problem with multiple tries, and told me it must be a software problem, and wait for the solution.
Has anyone read anything about this problem? It's really bugging me, I was depending on this app in my workflow.

11 REPLIES 11

Anonymous
Not applicable

I assume that you have Wi-Fi and Bluetooth disabled in the camera if using a USB cable?

You also could reset all camera functions and custom functions back to defaults.

Yes, tried with airplane mode, and seperately turning off both. As for setting back to defaults, I have made quite a few changes, and as I sad the official service had the same results as me, with another camera, I don't want to lose my settings 🙂

Anonymous
Not applicable

I guess either wait for a firmware update or revert back to your previous firmware version.

Anonymous
Not applicable

Does the camera work with the EOS Utility via Wi-Fi, but not a cable?

Yes

Anonymous
Not applicable

Would that be a temporary solution?

Too slow unfortunately, I'll try reflashing the older firmware as suggested above.

Anonymous
Not applicable

I've seen some YouTube videos on how to flash to an earlier firmware version. There might be some risk. Let us know how it goes.

I just read it's not officialy supported, and I don't want to try janky ways, so I guess I'l wait...

Holiday
Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II