Canon ImageBrowser EX 1.2.1 fails to load on a Windows8 system due to problems with Silverlight5

[pbkessler]

I recently got a new Windows 8 computer and loaded my Canon A610 software on it.  I was unable to use it until I updated that software by replacing ZoomBrowser with ImageBrowser 1.2.1 (and  Silverlight5), as advised on Canon's Update website.

This allowed me to open and use ImageBrowser and the associated CameraWindow - but only that one time.

Since then I get a failure message at 80% loaded saying there is a problem with Silverlight.  I have reloaded Silverlight only to have the same thing occur - that is I'm able to use ImageBrower just once, and then get the failure message every time after that.

I have also confirmed that Silverlight works as I'm able to open websites I know require it, so it seems that only ImageBrowser thinks it is bad.

I have found the exact same failure being reported on the Microsoft Community Forum, but no solution is given.  Can anyone here help??

[stoney73]

My version of Zoombrowser is 5.8.0.74. Downloaded it last month from the product support page from my old Canon camera (which I just replaced)... also downloaded Imagebrowser & began having the "problem" with Silverlight... gave up & went back to Zoombrowser.

Whatever the latest version of Imagebrowser is, that's what I installed. (Can't check version without uninstalling, reinstalling, both it & Silverlight just for 1x access to confirm the version. Not worth it.)

In a Microsoft forum on this same subject, I thought it was you who had commented that you got it working by setting up another user profile on your laptop. Apparently, it wasn't you... anyway, I assume what the user was talking about was setting up another user account on the machine to use the same software. I could do that, I suppose, but I don't want to deal with the hassle of having my photos ONLY in the public area. I'm much more concerned with internet security than that. 😉

[ICUTWO]

Canon dosent seem to care, im returning my camera*

[lernst10]

Product Expert Tim from the postings........Do you guys communicate this to your software developer management team? Our do we need to email call Canon in another venue?

[lernst10]

Product Expert Mike from the postings........Do you guys communicate this to your software developer management team? Our do we need to email call Canon in another venue?

[stoney73]

ICUTWO, if the camera is otherwise good, I wouldn't return it because THAT s/w doesn't work. I much prefer freeware Microsoft Photo Essentials for organizing & tagging & even preliminary editing my photos, even over zoombrowser...  If the camera is otherwise satisfactory, why return it b/c of s/w that isn't as good as other freeware anyway?

Just sayin'.....

[glady]

My computer expert installed my silvelight, I have windows 8 64 bit, have the same problem. Talked to my computer expert , he said more than likely the problem was with the softwarwe. When I called Canon technical support, the first lady was very helpful as I just entered Windows 8 , not the 64 bit.  Still had problems, then I called Canon support the second time, this male said I did not install my Silverlight correctly, then said I should install The sofware on another computer with windows 8. Asked him how I was going to do this as I just have one computer with windows 8? He agreed it would not be very vesible to purchase a computer for this. Then informed me he had thousands of calls and not one person had the problem I had. But if he found an answer to my problem, he would call me. Just how is he going to remember one call , when he has thousnads of calls?  Anyway, did you ever get the problem solved?

[ICUTWO]

I gave up! Why dosent Canon cone out with new software?

[pbkessler]

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@glady wrote:

My computer expert installed my silvelight, I have windows 8 64 bit, have the same problem. Talked to my computer expert , he said more than likely the problem was with the softwarwe. When I called Canon technical support, the first lady was very helpful as I just entered Windows 8 , not the 64 bit.  Still had problems, then I called Canon support the second time, this male said I did not install my Silverlight correctly, then said I should install The sofware on another computer with windows 8. Asked him how I was going to do this as I just have one computer with windows 8? He agreed it would not be very vesible to purchase a computer for this. Then informed me he had thousands of calls and not one person had the problem I had. But if he found an answer to my problem, he would call me. Just how is he going to remember one call , when he has thousnads of calls?  Anyway, did you ever get the problem solved?

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Gladys, have you tried clearing your Microsoft Internet Explorer program?

If you read back in this thread to about May you will see that some of us have had success by doing this..

Internet Explorer is permenently installed in all windows computers and even if you don't use it it is possible for it to go into a 'Working Offline' mode.  When this happens it can also adversley affect other programs, including ImageBrowser, by preventing them from accessing the internet. 

So it's worth trying - open Internet Explorer, ensure it is in the Working Online mode, and then close it.  Then try ImageBrowser.

Hope this helps.

[glady]

I will try this, Thanks

[stoney73]

Hi pbkessler,

You suggested, "have you tried clearing your Microsoft Internet Explorer program?"

Just tried it. Imagebrowser hung-up at 80%. However, while hung up, it told me a new version was available. So I downloaded & installed that. I then rebooted to ensure IE wasnt in ANY "state" that could impact the program.

Without opening ANY other program, I ran ImageBrowser. Just like every other time after a reboot, it opened. I finished the operation I hadn't finished last time while testing the app (adding all pix), closed it, & restarted the app (WITHOUT starting any other program).

Hung up at 80%.

I'm on 64-bit W8.

Problem not resolved... So I'll continue to use Windows Essentials Photo Gallery to organize my pix. Problem "solved."