Camera Connect App not working

[Toodyt]

A month ago I got a new Apple 8 with IOS 12 on it.
I got it Connected to my EOS 70D and had it working.
It was not always connecting easily but it would connect.
Today while trying to download pictures on a holiday it won’t connect.
At first it Connected but only showed about 6 pictures.
When I selected a picture to view and download. After waiting a minute or 2. The picture was still blurry and could not download.
I tried reboot on phone and camera. This time it just showed black squares where the picture should be.
I have now deleted and tried everything but cannot get the App to connect to the camera.
When I go through the App setup I can assign the SSID and the camera shows the connection but stays on that page and never completed the configuration with the phone.
There was a recent update on my iPhone and there is a selection which leads me to believe there was an update to the app.

[Nick2020]

Hi RickMG,

On certain Samsung devices, we have run into issues with one of the default settings.

In your settings under the Wi-Fi settings, look for the ADVANCED option. Once there, you should see the AUTO NETWORK SWITCH. This is designed to allow the phone to roam seamlessly from available Wi-Fi networks to cellular data, but it does interfere with our Wi-Fi devices. Try disabling this option, and see if that makes a difference.

If problems persist,  I would suggest that you email us at the email below, and be sure to detail what camera you have and what steps you've tried in the email:  

eosdigitalsupport@cits.canon.com

Troubleshooting Wi-Fi issues can take be a little more involved in some cases, and email works a little better for that.

[Angel13224]

Hi Nick!

Can you address my comment from before this last one? I have 2 SX620 HS cameras and 2 iPhones. Neither camera will connect.to either iPhone. I have updated the iPhones, I have deleted and reinstalled the app, I have completely disconnected all WiFi networks from the phones, but it still won’t work.

[Deepak5122]

i use canon 70d Eos remote app was working fine in mine i phone but i install this canon camera all set but my phone is connected to camera wifi but the app shows not connected i restart reinstall done every but nothing happen i want to download EOS remote but its already removed

[RickMG]

Nick,

Thank you for the info. I have written for more help and hopefully will hear back from Canon. I do not have the AUTO NETWORK SWITCH in my advanced wifi settings but do have Turn on Wi-Fi automatically which is already disabled. I can still connect with my old phone (which doesn't have service (a Galaxy S8+) but not on the Galaxy S20+ 5G, their newer phone. Thank you again.

Rick Green

[Rana1993]

Make sure you are entering the correct camera. I have a Canon Rebel t7 and it took me forever to figure out i couldnt just enter 2000D. I had to put EOS in front of it

[Waddizzle]

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@Rana1993 wrote:
Make sure you are entering the correct camera. I have a Canon Rebel t7 and it took me forever to figure out i couldnt just enter 2000D. I had to put EOS in front of it

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You want to initially use the default camera name.

[LarryRay]

I've tried this on a 90D. Makes no difference at all. The app and the camera won't connect. SO what now?

[fayded]

You know how you would pair a Bluetooth speaker to your phone under settings? Go to Settings > Bluetooth > and delete the camera from there and try connecting again. This worked for me!

[Flordespina]

Hello,
I have used the canon connect with my Canon EOS 80D and my iPhone 6s for a year. However, today when I connect to the camera's wifi and open the app, and try to view images to download the app crashes. I have uninstalled the app from my phone, restarted my phone, and reinstalled the app (didn't change anything). I have redone the wifi set up on the camera from the beginning again (didn't change anything). the app does say it is connected to the camera and allows me to click on the "View images" button but immediately crashes after I press the button.
Does anyone know how I can fix this?
Thank you

[larrylato]

Beginning a year ago I attempted unsuccessfully to operate my Canon 6D with the Canon Camera Connect Smartphone App . I was following the (Easy Connect) process for Wi-Fi and even though my network status on the phone showed connection, the App never would recognize the camera. After a couple of weeks I gave up. Two weeks ago upgraded to the Canon 5D MK4 and was unable to get the Camera Connect “Easy Connect” to work on this camera either. However, the 5D offers another method of connection that was not available on my 6D, that is called (Connecting to a NFC Enabled Smartphone). NFC stands for (Near Field Communication). Turns out my LG Android phone is NFC enabled, the connection process is a breeze and the Camera Connect app works perfectly. You can turn on NFC by going to Settings>Connected Devices>NFC. I’m not familiar with Apple but I believe NFC is available on the IOS platform too.