Camera Connect App not working

[Toodyt]

A month ago I got a new Apple 8 with IOS 12 on it.
I got it Connected to my EOS 70D and had it working.
It was not always connecting easily but it would connect.
Today while trying to download pictures on a holiday it won’t connect.
At first it Connected but only showed about 6 pictures.
When I selected a picture to view and download. After waiting a minute or 2. The picture was still blurry and could not download.
I tried reboot on phone and camera. This time it just showed black squares where the picture should be.
I have now deleted and tried everything but cannot get the App to connect to the camera.
When I go through the App setup I can assign the SSID and the camera shows the connection but stays on that page and never completed the configuration with the phone.
There was a recent update on my iPhone and there is a selection which leads me to believe there was an update to the app.

[Deepak5122]

i use canon 70d Eos remote app was working fine in mine i phone but i install this canon camera all set but my phone is connected to camera wifi but the app shows not connected i restart reinstall done every but nothing happen i want to download EOS remote but its already removed

[Rana1993]

Make sure you are entering the correct camera. I have a Canon Rebel t7 and it took me forever to figure out i couldnt just enter 2000D. I had to put EOS in front of it

[Waddizzle]

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@Rana1993 wrote:
Make sure you are entering the correct camera. I have a Canon Rebel t7 and it took me forever to figure out i couldnt just enter 2000D. I had to put EOS in front of it

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You want to initially use the default camera name.

[fayded]

You know how you would pair a Bluetooth speaker to your phone under settings? Go to Settings > Bluetooth > and delete the camera from there and try connecting again. This worked for me!

[Flordespina]

Hello,
I have used the canon connect with my Canon EOS 80D and my iPhone 6s for a year. However, today when I connect to the camera's wifi and open the app, and try to view images to download the app crashes. I have uninstalled the app from my phone, restarted my phone, and reinstalled the app (didn't change anything). I have redone the wifi set up on the camera from the beginning again (didn't change anything). the app does say it is connected to the camera and allows me to click on the "View images" button but immediately crashes after I press the button.
Does anyone know how I can fix this?
Thank you

[larrylato]

Beginning a year ago I attempted unsuccessfully to operate my Canon 6D with the Canon Camera Connect Smartphone App . I was following the (Easy Connect) process for Wi-Fi and even though my network status on the phone showed connection, the App never would recognize the camera. After a couple of weeks I gave up. Two weeks ago upgraded to the Canon 5D MK4 and was unable to get the Camera Connect “Easy Connect” to work on this camera either. However, the 5D offers another method of connection that was not available on my 6D, that is called (Connecting to a NFC Enabled Smartphone). NFC stands for (Near Field Communication). Turns out my LG Android phone is NFC enabled, the connection process is a breeze and the Camera Connect app works perfectly. You can turn on NFC by going to Settings>Connected Devices>NFC. I’m not familiar with Apple but I believe NFC is available on the IOS platform too.

[Andybrew2]

This situation was pretty frustrating.

At this time, it looks like the camera can only connect to one Apple device at a time.  

I have an iPhone and and iPad.  The iPhone is great for portability and the iPad is great for viewing larger images.

The Apple devices share network settings across devices if you use iCloud.  

To switch devices, you have to forget the network on the old device. Once that is done, complete the connection on the new device and it should prompt you for the new key.

[annellington]

I deleted camera connect, rebooted phone then disabled and reset Wi-Fi on camera. It connects now per phone and camera but will not load pictures! 

[NatalyaP]

Greetings annellington,

Test to see if the option for remote shooting is available through the Canon Camera Connect app after the phone has connected to the camera. If this function works, then let's check a few things on the phone. Please disable or turn off any VPN service that may be running on the phone and reconnect the phone to the camera.

If using a nearby wireless router that the phone and the camera are connecting to, then let's test to see if the photos will load when the phone connects directly to the camera's access point. The issue with the photos not loading onto the app for viewing may be caused by congestion issues on the wireless router or other possible issues with the wireless router. Using the camera's access point for the phone to connect to would provide a direct connection between the two devices where no other wireless device would interfere with the bandwidth between the phone and the camera.

In case the image preview is loading but the app is not allowing for the images to be downloaded to your phone, then please check the permissions on the phone where the phone gives permission to the Canon Camera Connect app to access the storage memory of the phone and allow to read / write data to it.

You may also remove the app and reinstall it from the app store to see if this helps resolve the issue. Please clear the wireless settings on the camera prior to reconnecting the phone to the camera after the app has been reinstalled. In case you are using the Bluetooth function, please remove the profile of the camera from the phone's Bluetooth menu prior to connecting the phone to the camera.