Camera Connect App not working

[Toodyt]

A month ago I got a new Apple 8 with IOS 12 on it.
I got it Connected to my EOS 70D and had it working.
It was not always connecting easily but it would connect.
Today while trying to download pictures on a holiday it won’t connect.
At first it Connected but only showed about 6 pictures.
When I selected a picture to view and download. After waiting a minute or 2. The picture was still blurry and could not download.
I tried reboot on phone and camera. This time it just showed black squares where the picture should be.
I have now deleted and tried everything but cannot get the App to connect to the camera.
When I go through the App setup I can assign the SSID and the camera shows the connection but stays on that page and never completed the configuration with the phone.
There was a recent update on my iPhone and there is a selection which leads me to believe there was an update to the app.

[KristaKin]

WIFI connection doesn't work when my 90D is set to "Clean Output" under "HDMI INFO DISPLAY". (I'm using the 90D for live streaming.)  I got Canon Connect working originally, then when I switched to "clean output" it stopped working.

My Solution: Turn off clean HDMI output, use Canon Connect on my iphone to dial in ISO etc needed for the shoot, then close app and switch 90D to clean output.

(Explanation: My 90D is mounted and I can't get behind it without a lot of trouble, so using Canon Connect for setup is a huge benefit. Reconnecting the app with Bluetooth ONLY allows you to click start/stop only, I believe.)

Hope this helps somebody, I wasted a couple hours figuring out that it was the clean HDMI output causing my problem.

[Andybrew2]

This situation was pretty frustrating.

At this time, it looks like the camera can only connect to one Apple device at a time.  

I have an iPhone and and iPad.  The iPhone is great for portability and the iPad is great for viewing larger images.

The Apple devices share network settings across devices if you use iCloud.  

To switch devices, you have to forget the network on the old device. Once that is done, complete the connection on the new device and it should prompt you for the new key.

[Tanyalysha]

Your solution is great, but after 2 times tried this, it's not working at all. Frustration is added on top of that

[lvanschoyck]

I am having the same frustrations. The app worked the first time i used it and when I tried to use it the next day it said no camera was found. I tried all of the suggestions with no luck. It is insane that this app doesn't work.

[DamnDesert]

Tried the above solution, I don't know if something changed with that application, but on my R5, Bluetooth works fine; trying to connect to Wi-Fi easy mode (Android), it just endlessly never connects. The phone tries, and the camera see's it trying, but it never connects. Absolutely frustrating.

[John_Q]

Hello DamnDesert,

Let's try clearing all wireless communication settings to start. In your WIFI menu #2, you will find reset communication settings. I have included a link to help walk you through the process, step-by-step. 

https://support.usa.canon.com/kb/index?page=content&id=ART178172

If you would like to have someone walk through the process with you, please contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET. 

[annellington]

I deleted camera connect, rebooted phone then disabled and reset Wi-Fi on camera. It connects now per phone and camera but will not load pictures! 

[CannyCanon]

I've just got my brand new EOS R7.  
This is my THIRD Camera (EOS 80D and EOS 90D) that I have tried to recognise Camera Connect.  With the last two, after fruitless hours of work, I did get the Camera to recognise my phone (recognition of the Camera by my phone was easy).  I was able to use the remote control function from my smartphone.  But I didn't use it for several months, and when I did all recognition had been lost and I was out in the field and could not go through all the setting it up again.

So, should I persist with my new Canon.  Frankly Canon Connect is a DISGRACE, and shows no sign of having been brought into the 21st century.  I've got bluetooth watches, bluetooth speakers, bluetooth TV, bluetooth car, and everything connects perfectly every time I need it.

So far, I have uninstalled Canon Connect on my smartphone and installed the latest version, but I cannot get past the STUPID menus on my camera.  My EOS R7 will NOT recognise my phone, even when my phone recognises my camera.  Yes I've deleted the pairing on my phone several times to try and get CC to set up a pairing, but it doesn't want to do it.

Please, does anyone have ANOTHER app.  This is a Canon failure.  All I want to do is use my smart phone  (Google Pixel 7) as a remote control so that I can include myself in photos and videos after placing my EOS R7 on a a table or wall or tripod.  WiFi is not an option in the open countryside.

[NatalyaP]

Greetings annellington,

Test to see if the option for remote shooting is available through the Canon Camera Connect app after the phone has connected to the camera. If this function works, then let's check a few things on the phone. Please disable or turn off any VPN service that may be running on the phone and reconnect the phone to the camera.

If using a nearby wireless router that the phone and the camera are connecting to, then let's test to see if the photos will load when the phone connects directly to the camera's access point. The issue with the photos not loading onto the app for viewing may be caused by congestion issues on the wireless router or other possible issues with the wireless router. Using the camera's access point for the phone to connect to would provide a direct connection between the two devices where no other wireless device would interfere with the bandwidth between the phone and the camera.

In case the image preview is loading but the app is not allowing for the images to be downloaded to your phone, then please check the permissions on the phone where the phone gives permission to the Canon Camera Connect app to access the storage memory of the phone and allow to read / write data to it.

You may also remove the app and reinstall it from the app store to see if this helps resolve the issue. Please clear the wireless settings on the camera prior to reconnecting the phone to the camera after the app has been reinstalled. In case you are using the Bluetooth function, please remove the profile of the camera from the phone's Bluetooth menu prior to connecting the phone to the camera.