02-19-2019 08:47 AM
Solved! Go to Solution.
02-22-2019 04:03 PM
02-07-2020 12:09 PM
03-22-2020 02:47 PM
So up until recently, I had no issues connecting my S10 to my EOS Mk50 through the camera connect app.
Now, during the import of photos from my camera to my phone, it stops at around photo 13, and loses connection, through WIFI. Bluetooth has the same issue. I've tried only selecting one photo. Fails. Tried selecting all - gets to 13 and fails.
I have uninstalled the app I dont know how many times. I've forgotten both Wifi and bluetooth connections on both devices. It still wont work. I'm getting frustrated as I have over 400 images to import, and when i transfer them from the SD card, to my laptop, and then onto my phone, its decreasing the image quality quite a fair bit, to the point it looks blurred and grainy.
How can I solve this?
Thanks.
03-22-2020 02:52 PM
I've had absolutely no success so far. I've spent hours on the phone with Canon customer service and they have no answers. They continue to assert that it must be the phone or the camera. Of course, I've ruled those out by trying differnt phones and other cameras without success.
It's really too bad though. I didn't buy the camera specifically for that but it sounded like a great tool particulary for remote shutter use, which of course doesn't work either.
I really thought that a company as successful as Canon would have addressed this issue by now.
04-05-2020 04:38 AM
I have a T4i and use a USB 3.0 memory card reader for all of my imports. The card reader was super cheap and I've used it a ton, taken it on trips and everything. My camera doesn't connect via wifi so I know I don't understand your frustration, and maybe there is something I am not understanding about the end goal, but I am not familiar with wireless import.
Maybe this helps with at least getting your pictures to your computer safe and intact?
04-13-2020 09:06 PM
04-26-2020 02:58 PM
I recently got the Galaxy S20+ and today is the first time I've tried connecting and nothing. I am connected to the camera on wifi, and the back of the camera has the correct SM number for my phone but times out and does not connect. I see where the app updated eight hours ago, but not working. Nobody has suggested an answer that seems to work. Is anyone from Canon monitoring this board? I have photos I took today I really want to get over without having to transfer to my computer and then to my phone. Thank you.
04-27-2020 01:03 AM
Hi RickMG,
On certain Samsung devices, we have run into issues with one of the default settings.
In your settings under the Wi-Fi settings, look for the ADVANCED option. Once there, you should see the AUTO NETWORK SWITCH. This is designed to allow the phone to roam seamlessly from available Wi-Fi networks to cellular data, but it does interfere with our Wi-Fi devices. Try disabling this option, and see if that makes a difference.
If problems persist, I would suggest that you email us at the email below, and be sure to detail what camera you have and what steps you've tried in the email:
eosdigitalsupport@cits.canon.com
Troubleshooting Wi-Fi issues can take be a little more involved in some cases, and email works a little better for that.
05-04-2020 02:58 PM
Nick,
Thank you for the info. I have written for more help and hopefully will hear back from Canon. I do not have the AUTO NETWORK SWITCH in my advanced wifi settings but do have Turn on Wi-Fi automatically which is already disabled. I can still connect with my old phone (which doesn't have service (a Galaxy S8+) but not on the Galaxy S20+ 5G, their newer phone. Thank you again.
Rick Green
03-09-2021 01:57 PM
WIFI connection doesn't work when my 90D is set to "Clean Output" under "HDMI INFO DISPLAY". (I'm using the 90D for live streaming.) I got Canon Connect working originally, then when I switched to "clean output" it stopped working.
My Solution: Turn off clean HDMI output, use Canon Connect on my iphone to dial in ISO etc needed for the shoot, then close app and switch 90D to clean output.
(Explanation: My 90D is mounted and I can't get behind it without a lot of trouble, so using Canon Connect for setup is a huge benefit. Reconnecting the app with Bluetooth ONLY allows you to click start/stop only, I believe.)
Hope this helps somebody, I wasted a couple hours figuring out that it was the clean HDMI output causing my problem.
04-27-2020 01:06 AM
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