Camera Connect App User Guide

[npsit]

Where is the User Guide for the Camera Connect App? Also, why doesn't his app transfer images with the location information?

That being said, I have successfully installed and used the app with my G7X. My informal User Guide for using this app is as follows. Any suggested "improvements" to this guide would be appreciated.

Getting Started and 1st Time Connecting

1. Install the "Canon Camera Connect" app on your smartphone.
2. On your camera in the "Change Camera Settings" Menu, select "Wi-Fi Settings"

• Select "Reset Settings" to set the Wi-Fi settings to the default. (I suggest this just to make sure all settings are cleared).
• Turn Password to "On" (if desired).
• Select "Change Device Nickname" and enter a name for your camera, i.e., “My Camera”.
• Exit Camera Settings menu.

1. Close the Camera Connect app if it is still open on your smartphone.
2. Press the "Mobile Device Connect" button on camera.
3. Register a designation for one-touch connection by selecting smartphone symbol.
4. On your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot from list.
5. Using the password displayed on the camera, enter the password on your phone's Wi-Fi setting (if password is turned on in item 2 above).
6. Be patient waiting for camera/phone to make a Wi-Fi connection.
7. Once connected, launch Camera Connect app on your smartphone. Note:Things seem to work best if you launch the app after you have connected to the camera Wi-Fi.
8. Select your device on the camera,i.e., "iPhone" in my case.
9. If everything is connected properly, the smartphone app should show your camera's name at the bottom of the app screen (Success!). Note: if you press the ON/OFF button on your camera, the connection will be lost. Now you should now only work within the phone app.After you have completed the Getting Started steps above, in the future you only need to do the following steps to use Camera Connect.

Connecting to Camera

1. Close Canon Camera Connect app if it is still open on your smartphone.
2. Press "Mobile Device Connect" button on camera.
3. Using your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot.
4. Once connected, launch Camera Connect app on your smartphone. Note: It seems that things work best when you launch the app after you have connected to camera Wi-Fi.
5. The camera/phone should automatically connect.Camera Connect has three button options, “Images on camera”, “Remote Shooting”, and “Location information”.Images on camera
6. Use this selection to transfer images from the camera to your phone.

Using the Camera Connect App

1. Connect the camera to your phone and launch Camera Connect app.
2. Select “Images on camera” button on the app.
3. Camera images will be displayed on the phone. Note: If you have added location information to photos, a small satellite symbol will be displayed in the top left corner of each photo that has gps data attached.
4. Select a photo you wish to transfer and then hit phone symbol on the bottom of the screen to transfer image. Note: I haven't yet figured out how to transfer several images a once.
5. When transferring photos via this option in Camera Connect, location information is not transferred (see comments below in "Location information" section.Remote Shooting
6. Use this selection to remotely operate the camera with your phone.

Remote Shooting 

1. Connect the camera to your phone and launch Camera Connect app.
2. Select “Remote Shooting” button on the app.
3. The camera lens will automatically come out and a live image will be displayed on the phone.
4. You can zoom in/out and trigger the shutter via your Camera Connect app.
5. When operating via Remote Shooting, the camera only works in “P” mode.
6. Movie recording is not possible in Remote Shooting.Location information
7. Use this selection to add the location information to images on the camera. The process involves first telling your phone to start logging locations, by date and time, and then later adding this location information to images with matching dates and time. For this feature to work, the camera needs to have the same date and time as your phone (Use camera Settings to change the date and time on your camera). There are two choices within the Location Information:

• Begin (End) Logging: Select this button to start or stop you camera from logging location information. You need to start the logging prior to taking photos that you wish to tag with location information. Note that you do not need to have the camera connected for this step and the logging will continue even when the Camera Connect app is closed. Also note that phone logging will increase the battery usage on your phone. After you have taken your photos with your camera, select End Logging to stop phone logging.
• Send Location Information: Connect the camera to your phone (Make sure you have already closed the app on your phone before starting the connect steps) and select this button to add location information to images taken on the camera while your phone was set to location logging. After you have done this, you can go to “Images on the Camera” button to review the images – Those with location information will have a small satellite symbol displayed on the top left of the screen. Note that all photos transferred with the “Images on the Camera” transfer function will not transfer the logging information. You need to transfer the images directly off the SD Card via an SD card camera reader cable to your phone or to your computer in order to transfer the images with location information. (Hopefully Canon will change this limitation some day)

[billdom]

I'm having the exact same problem. Frustrating that you pay for a product with features that dont work

[Waddizzle]

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@billdom wrote:

I'm having the exact same problem. Frustrating that you pay for a product with features that dont work

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Canon is not the only major brand to suffer occasional wireless issues.  All of the brands have their own problems.

[RobertTheFat]

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@Waddizzle wrote:

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@billdom wrote:

I'm having the exact same problem. Frustrating that you pay for a product with features that dont work

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Canon is not the major brand to suffer occasional wireless issues.  All of the brands have their own problems.

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If you are a White House photographer with a deadline expressed in minutes, and you are using one of the best cameras in Canon's product line (e.g., 5D4 or better), then there may possibly be a justifiable reason to use WiFi to transmit your pictures. No one else should use it. Ever. Just sayin'.

[katie_louisev]

Hi

I am trying to use the remove shooting feature but when I click on it I get a message come up saying 'cannot use this function with the current settings on this camera for images viewable via connection'.

Everything else about the app works fine. I'm using a Canon G7X Mark II and connecting to an iPhone 6. 

Any help would be much appreciated. 

[Richard]

Hi Katie_louisev,

Thank you for posting.

When using the remote shooting mode, please set your camera to one of the camera's "Creative" modes: "P", "Tv", "Av", "M" or "C".

[Sprinkz1]

It doesn't let me send videos. Is this app just for sending images. I have the SX610 HS

[npsit]

I am able to successfully connect to my iPad using Camera Connect but when I try connecting to my iPhone 6, it connects briefly and then drops the connection. I have the latest Camera Connect iOS app (V. 2.0.30.32) and am connecting to my Canon G7X camera. Any ideas on how to fix?

[Waddizzle]

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@npsit wrote:

I am able to successfully connect to my iPad using Camera Connect but when I try connecting to my iPhone 6, it connects briefly and then drops the connection. I have the latest Camera Connect iOS app (V. 2.0.30.32) and am connecting to my Canon G7X camera. Any ideas on how to fix?

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I don't use the G7X, but Canon's more advanced DSLR camera bodies do not all switch between wireless connections very well. If you want to switch to a different wireless device, then you need to create an entirel new connection.  Not all camera bodies allow you to define multiple wireless connections, which means that you would have to first delete any existing connection, and then define a new connection.  .

[npsit]

My G7X camera does allow multiple devices setups but for some reason the iPhone setup drops after a few seconds and the iPad setup works fine. Both iOS devices have the same latest iOS version (10.3.1).

[BernardWessels]

Thanks for that. Now I understand why Canon gives everybody a run around on the lack of connectivity.

Can you not publish this in mainstream media ?