Camera Connect App (Android) says EOS R50 is not supported

[OneAndOnlyKelly]

Just got my R50 a couple days ago. Started up and it prompted me to get the Camera Connect app so that the camera and my smart phone can interact. Downloaded the app and went to put in my Camera information, the R50 is not listed in the supported camera's page. The app says it was last updated November of 2022, but I can find YouTuber's videos showing how to make the two interact. Eventually we got them to talk a bit, only for the app to say that "This camera is not supported"... WTF

My wife, tech support, thinks maybe the app had been rolled back at some point to a version that was before the R50 was added to it. Very sour note to start a new relationship with...

[jrhoffman75 · Accepted solution]

It does show up in the iOS version, so you probably need to contact Canon support directly. 

[jrhoffman75]

---

@boreynolds wrote:

I see the R50 listed but, I STILL CAN"T GET IT TO WORK.

Bo

---

Community Guideline: 

• Do not post comments in ALL-CAPS. Canon reserves the right to remove or request changes to these comments.

Admittedly it's not all caps, but this seems to be a trend with your postings.

[John_Q]

Hello boreynolds,

I'm not sure where you are running into issues with the smartphone connection setup, but I have attached a copy of the user's guide HERE for more reference. It walks you through the process starting on page 559. I hope this is helpful.

[OneAndOnlyKelly]

My issue is due to the age of my phone and the maximum version of Android it will support.