Vixia hf r800 livestream double screen issues

[Bwewing13]

I purchased a new Canon vixia hf r800 and upon attempting to livestream, I am getting a stretched double screen, one on top and one on the bottom. Has anyone had these issues and how do you solve them? My previous camera did not do this and the Canon view finder looks good. Any help would be appreciated.

[Nick2020]

Hi Bwewing13,

Thanks for checking in with us.

We aren't able to provide extensive forum support for that camcorder. If the issue persists, you may wish to call our phone support line by calling us at (800)652-2666 on M-F from 9am-7pm EST and listen for our camcorder department.