Unable to get software to download for the VIXIA HFW10

[whelpwise]

EXTREMELY FRUSTRATED!!!

I have spent the last 3 weekends trying to work on some video footage of some irreplacable family moments, but I am unable to get the camera to download the software into my 3 different laptops/one desktop.  All are Win10, 64 bit, everything else I have used works just fine.  WHY is there not a link to download this off the Canon website?

YES the camera is fully charged, YES I am using the USB cable that came with the camera, YES the laptops/desktops are on AC power

Any suggestions??   If this video footage was not irreplacable, I would throw the camera in the trash and never buy another Canon product again!

[Nick2020]

Hi whelpwise,

Thanks for checking in with us, and I'm sorry to hear that you're having issues transferring your footage to your computer.

Since we aren't able to provide forum support for that camcorder, you may wish to contact our phone support line by calling us at (800)652-2666 on M-F from 9am-7pm EST and then select the camcorder department.