09-15-2020 04:23 PM
09-16-2020 09:00 AM
Hi Bwewing13,
Thanks for checking in with us.
We aren't able to provide extensive forum support for that camcorder. If the issue persists, you may wish to call our phone support line by calling us at (800)652-2666 on M-F from 9am-7pm EST and listen for our camcorder department.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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