Vixia HF R700 will no longer transfer videos to PC

[mah1124]

It has worked fine for about three  years.  Now the newer videos are shown as question marks in CameraWindow.  Windows File Explorer finds the folders but says they are empty.  On the camera itself, I can view the videos.

[Tim]

Hello mah1124, 

We recommend updating the software from our web site.  Click here for a direct link. 

[mah1124]

Thank you for your response.  Assuming you mean the CameraWindow software, I tried this, and it didn't help.

[mah1124]

I checked, and my software is up to date.

[shadowsports]

Greetings,

Please test with another SD Card.  Format this card in the camera, and test capturing, viewing and transferring video.

If this works, the problem is with the other card (usually its formatting)

If the same behavior occurs, you may want to reset all settings and retest.

Its important that only full size SD cards are used, not micro cards with adapters.

Recommended Cards:

60P (NTSC)/50P (PAL) recording: Memory cards of class 6 or higher For both AVCHD and MP4, Class 4 or higher-speed memory cards are recommended in the high-image-quality and full-HD standard modes. Slow & Fast motion at 0.5x speed: Memory cards of class 6 or higher Any class of card may be used for photo shooting.

[mah1124]

Well, this same card has worked for three years, and some videos that are still on it from a year ago can still be uploaded.  It is just the more recent videos that have the problem.

[shadowsports]

Greetings,

I understand based on your post in the other thread.  Worked 3 yrs ago, but not now. 

Testing with another card should help determine if the problem is with the card or the camera. 

[mah1124]

I will try that.  But I am trying to understand why I can watch the videos on the camera but the computer won't recognize them.  But I've also tried different computers with the same result.

[mah1124]

When I tried another card, it worked correctly.  But is there a way to get the videos off of the first card?  I can watch them on the camera, so I know they are recorded and viewable.  I just can't get them from the camera to a computer.

Thanks for your help.

[BurnUnit]

If you've only tried downloading to your PC from the camera using the USB port, I'd suggest getting a card reader and see if that works any better. It will help a to save on the camera's battery drain as well.