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Black screen vixia HF R 400 Black screen issues

Meuh
Apprentice

Hi, i dont know if Someone can help me with my issue but i have a problem with my camera vixia , the problem is when i record it only record sounds the image is always black... I can go in the different menu or watch old video I recorded , but now I dont have anymore image ... Should i open it maybe There is a bad connection between the lense and the screen or something like that ?!? Thanks for your help !!IMG_20200103_200314.jpg

1 REPLY 1

Tim
Authority

Hello Meuh, 


We're sorry to hear that you are having this issue.  We recommend sending the unit in for service.

You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

 

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