VIXIA HF R100 / HF R11 / HF R10 - trying to download a video onto my mac

[paprika1229]

Hi there, I have a very old VIXIA HF R100 / HF R11 / HF R10 and wanted to download a video from it. I went to the support site and got this message:

"VIXIA HR10 has been retired. Product support is no longer available. Driver and content updates are not being made."

I tried to download the software but I got an error doing that too. I called Canon and they don't have phone support for this product any more.

Has anyone else had this issue, and do you have any suggestions for how I can download from the camera? 

thanks!

[Danny]

Thanks for joining the conversation, paprika1229!

So that the Community can help you better, we need to know exactly which Canon camcorder model you're using.  Please let us know whether you're using the VIXIA HF R100, the VIXIA HF R11, or the VIXIA HF R10 as only one of those specific model numbers appears on your camcorder. While each of these three models is no longer supported, knowing the exact model number you have can help the community figure out a solution specific to your needs.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[kerawill1122]

Hi paprika1229,

It sounds like you're dealing with a bit of a challenge with the VIXIA HF R100 series! Since Canon has stopped providing official support for this model, I can understand how frustrating this must be.

One option to try would be connecting the camera to your Mac using a USB cable and seeing if it appears as a mounted drive. If it does, you should be able to manually copy the video files from the camera to your Mac. Sometimes, cameras like this will show up as a "mass storage device" without needing additional software.

If that doesn’t work, you might want to try using a memory card reader (if the camera uses an SD card). Simply remove the memory card from the camera and insert it into a card reader, then access the files directly on your Mac.

Lastly, if you still need software to work with the video files, there are a few third-party video conversion programs that can help, depending on the file format.

Hopefully, one of these methods helps! Let me know if you run into any issues.

Best,
Kera

[kvbarkley]

If this is a DV camera with firewire:

https://discussions.apple.com/docs/DOC-250008282