08-25-2019 03:24 PM - edited 08-25-2019 03:24 PM
Hey there, I just got my camera and it has a lot of tearing like so when I move it:
08-25-2019 06:10 PM
It looks like interlaced footage but the camera only records progressive. You may have a defective one there. I would take it back to where you bought it.
08-26-2019 12:59 AM
Hi rryanlane,
It does look like something is not quite right with your camcorder. If you're seeing several clips play back like that, even when played back on your camera, then I suggest that you email us at hdvideo@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.
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