Canon Vixia W11 Tearing when moving

[rryanlane]

Hey there, I just got my camera and it has a lot of tearing like so when I move it:

[IamintheUK]

It looks like interlaced footage but the camera only records progressive. You may have a defective one there. I would take it back to where you bought it.

[Nick2020]

Hi rryanlane,

It does look like something is not quite right with your camcorder. If you're seeing several clips play back like that, even when played back on your camera, then I suggest that you email us at hdvideo@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.