Showing results for 
Show  only  | Search instead for 
Did you mean: 

imageFORMULA R40 -"No page found in the feeder, check paper feeder"


Hello Everyone, 

I have only used this scanner 8-10 times.  I tried to use it to scanner some important documents today but it simply won't scan.  I placed the document into the feed and there is not a single sound or internal movement within the scanner.   

I called the service line and they said they do not know what the issue is with the scanner and that I am basically out of luck since it only 3 months out of the 1 year warranty!!! Then they offered me a refurbished one for $150? To say the least I was disappointed and angry.     

Hopefully someone can help me out ?  I knew I should have just stuck with the snap scan models with Fujitsu.  


Product Expert
Product Expert


What version of Windows or MacOS are you running? 

We look forward to your reply. 


I have the same problem since summer. I have MacOs Monterey. It's so annoying that i can't use the device since august. 


Screen Shot 2023-01-21 at 12.42.59 PM.png


and also. I updated to IOS Ventura 13.1 and Downloaded the canon drives and app update and still the same problem.I wasted so much money for this scanner and i used it only one time. This is not okay!

Screenshot 2023-01-21 at 1.29.44 PM.png


It is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We apologize for any inconvenience this may cause; however, the steps needed to resolve the issue at this point, need to be provided by phone with a technician assisting you through them.

We look forward to hearing from you. 

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.