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imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

Ozo
Apprentice

COT was working fine with Mac OS 12 (Monterey) but since I upgraded to OS 13 Ventura, Ventura says COT "is damaged." When I downloaded a new copy, it always say, "installation failed!" My scanner is Canon ImageFormula R40. So my scanner is useless until Canon releases a new COT?

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

Please remove the scanner driver and software from your computer and then disconnect the scanner and restart your Mac. 

Once that is done, please click HERE and download/install the TWAIN Driver and CaptureOnTouch software. Please be advised that currently there is no driver or software for MacOS13 so on the webpage click macOS13 and change it to macOS12. Then you will be able to download the drivers. 

Once both files are installed, reconnect the scanner and then add the scanner back on and open CaptureOnTouch. 

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

View solution in original post

9 REPLIES 9

ArthurJ
Product Expert
Product Expert

Hi,

Please remove the scanner driver and software from your computer and then disconnect the scanner and restart your Mac. 

Once that is done, please click HERE and download/install the TWAIN Driver and CaptureOnTouch software. Please be advised that currently there is no driver or software for MacOS13 so on the webpage click macOS13 and change it to macOS12. Then you will be able to download the drivers. 

Once both files are installed, reconnect the scanner and then add the scanner back on and open CaptureOnTouch. 

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

I followed your instructions but Mac OS13 couldn't install the Driver for OS12 nor the COT for OS12. I called the Enterprise & Desktop Solutions Division but they said that there's currently no software for OS13. So I'll just wait it out. Thanks, anyway.

Thank you for the instructions on how to install for MacOS13. The instructions worked great.
I made certain to download only the software you mentioned, and not the other software that's listed under MacOS12. I'm not sure which of the two you're supposed to download first. I just happen to install the TWAIN Driver software first and then theCaptureOnTouch software. All is well. Thanks again.

JM271
Apprentice

I upgraded to MacOS Ventura and my scanner keeps giving an error that says "Error - The system cannot find the path specified."  I tried following the directions above twice but no luck.  Still get the error.  Any ideas on what I can do?

ArthurJ
Product Expert
Product Expert

Hi,

Since removing/restarting and installing the OS12 driver and software did not resolve the issue, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you. 

richardzjr
Apprentice

Will this work for a DR-M1060?

prmills
Apprentice

Have tried the above a couple times without success, unfortunately. Called 1-800-423-2366 as advised above and could not get through to anyone. Is there no beta driver I could test?

Ozo
Apprentice

I called the Enterprise & Desktop Solutions Divisions (1-800-423-2366) a second time and this time I got a helpful person. He said to download and install the TWAIN software and the OS 12 COT software (just like Mr ArthurJ said) and this time it worked with my Mac OS 13. Thank you!

prmills
Apprentice

It works for a time, then have the same problem again. I will be happy when they have a MacOS 13 driver.

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