Pixma Pro200 will not accept paper size - Ventura 13.5.2

[nikonfotomatt]

All of a sudden my Pro200 printer refuses to accept paper size changes. For instance, I have it set to letter size. Every piece of information I see indicates letter size. It will not print and continues giving me a 1062 error code. I've done everything to satisfy the code, selecting paper size, telling it to ignore width. 

My first prints were so easy (as compared to years of Epson frustration) but now I'm not sure. I can not find the Canon printer utility tool I keep seeing referenced.

Okay...update...it will print to 11x14 and even 4x8...it simply refuses to accept a letter size setting. WTF. 

Frustrated in Colorado, 

~fotomatt

[ArthurJ]

Hi,

So we can better assist you, please let us know what version of Windows or MacOS your computer is running. Or if you would like assistance in real time from our phone or chat team, you will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[ArthurJ]

We look forward to hearing from you. 

[nikonfotomatt]

[ArthurJ]

Hi,

Please remove the printer from printers and scanners and then restart your computer. After the restart, click HERE and download/reinstall the printer driver. 

Once the printer driver is installed, go back to printers and scanner and add the printer. Make sure the printer selected is not the airprint or bonjour option listed. You will want to make sure its using the PRO 200 driver.

Once that is done, try to adjust paper size and print. If the issue persists,  I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[nikonfotomatt]

I'll give this a try. Thank you.