imageFORMULA DR-M160II ISIS Driver Error Message

[lngo]

Hello everyone, 

We are installing Scanner DR-160-ii for the user's laptops. Recently, we get the issue "An error has occurred with the ISIS driver. [Error:80FD13A6]. It still works with the DR-160 driver, the previous driver, but it cannot work with DR-160ii.

Please support. Thank you in advance!

Have a nice day!

[ArthurJ]

Hi,

Are the laptops running Windows 10 or 11? Also, please let us know if this error appear when scanning with CaptureOnTouch. 

We look forward to your reply. 

[lngo]

Hi,

Windows 10, yes the error happens with CaptureOnTouch. So far, it does not work with many laptops.

We updated the last windows software, tried to install the driver from CD, or from Cannon website; log in with different users; changed different Cannon Scanners M160ii; re-installed driver.... The same issue. 

However, when we install the previous Driver (DR-160), the OneFormula software works well with the newer Cannon Scanner DR-160ii 

[ArthurJ]

Hi,

Please try the steps listed HERE to resolve the issue. 

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[lngo]

Thank ArthurJ very much.

We try it, unluckily, it does not work too.

At this point, we try to un-install DR-160ii driver, then install DR-160 on some laptops and they works. But we do not know it will work for all the rest users or not.

[ahunt]

I am finding I have the same issue with a user, then was informed there are multiple of these scanner deployed and all get the ISIS driver error stated above. Windows 10 x64m I went back and installed the x86 driver as well incase the captureontouch will use the 32 bit driver. I received the same error. 

[lngo]

Just downloaded and run the tool below from Canon website as the result from Canon Enterprise & Desktop Solutions Divisions specialist, but it does not work too

https://downloads.canon.com/cpr/software/scanners/RepairReg.exe

[ahunt]

I went to a person who captureontouch is working and got the version of driver and captureontouch and went to the other computer, cleaned off all driver and captureontouch. then installed the driver and captureontouch to the non working computer. It did not work.

FYI

driver 1.3.7488  X64

captureontouch x64 4.5.3021

windows 10 x64 21H2

[lngo]

With us, It still works with the DR-M160 driver (the software would be CaptureOneTouch-ImageFormula). But the DR-M160ii driver does not work so far on any laptops 😞

[ahunt]

When I go to download the drivers, both model are listing the same driver version. I am assuming the drivers on the website are now the same.