ok, Captureontouch has issues, I am able to scan to file using Windows Fax and Scan. I reverted back to an older application that came with Canon Scanner called CapturePerfect 3.1It had one issue that can be resolved by searching "Failed to copy file...
Good Day, I was able to get the laptop from the client to troubleshoot this further. I removed all other application that would be a scanner related software that the local government is using. I also removed all application from Canon from App & Fea...
I want to point out, when using Windows Fax and Scan, it works, I am guessing the issue more with the Captureontouch software issue. We use a lot of different driver ( required) county government required on all images. the County is migrating to Win...
I went to a person who captureontouch is working and got the version of driver and captureontouch and went to the other computer, cleaned off all driver and captureontouch. then installed the driver and captureontouch to the non working computer. It ...
