- last edited on by
SamanthaW
Hello Everyone,
I have a DR-C230 scanner connected to Windows 11 Pro PC, this is the second time it is having this issue of not detecting paper on the feeder, we can move the scanner to another PC and it will work fine, we can move another DR-C230 to the PC and it will have the same issue so we know it is something regarding the PC, this PC is no different then the others that work and has the same applications installed on it. I have gone through most troubleshooting steps such as:
- uninstalling/installing drivers, CaptureProv4 and v5, changing cables from scanner to PC, rebooting machine, restarting services, unplugging unit for a bit and plugging it back in, cleaning the unit.
Nothing has worked, first time this happened did all the above and it just started working a few days later. Anyone have any idea on how to resolve this issue?
