09-13-2023 03:50 AM
Hello, I just purchased a new MF743CDW. Everything is tested fine except the document feeder. It always says "No original in the feeder", when I try to scan papers by the feeder. I do put my papers (Letter size) in the tray, but for some reasons they can not be detected. Is there a paper sensor or something that blocked? How can I check? Thanks
09-13-2023 10:37 AM
Greetings,
I would open the ADF and ensure all shipping, packing materials have been removed. Maybe something you cannot see is still present?
You have a few choices.
Contact Canon - This printer has a 3 yr warranty.
Exchange with seller after confirming it is in fact not working.
~Rick
Bay Area - CA
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