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My new printer MF743CDW can not detect documents in the feeder

lserlohn
Apprentice

Hello, I just purchased a new MF743CDW. Everything is tested fine except the document feeder. It always says "No original in the feeder", when I try to scan papers by the feeder. I do put my papers (Letter size) in the tray, but for some reasons they can not be detected. Is there a paper sensor or something that blocked? How can I check? Thanks

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

I would open the ADF and ensure all shipping, packing materials have been removed.  Maybe something you cannot see is still present?

You have a few choices.  

Contact Canon - This printer has a 3 yr warranty.

Exchange with seller after confirming it is in fact not working.  

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
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