08-24-2024 02:11 PM - last edited on 08-25-2024 01:21 PM by James_C
After powering on the unit, I receive the error, "Turn the main power OFF and ON. E015-0001 If the device does not recover, contact your dealer or service representative." I've powered it off, unplugged it for 5 minutes, and powered it back on multiple times. The service manual indicates that this is a "Cassette 1 lift-up error" where the cassette lifter sensor is not detecting the lifter plate being lifted. I suspect the pickup motor as I don't hear it when following the troubleshooting steps to power it on without the cassette, and then insert it. This is $450 printer and I just spent $1000 on new toner. It's non-functional, even from the multi-purpose feeder. Purchased in 2020. Is it cheaper to buy a new one or have Canon try to service it?
10-03-2024 08:15 PM
I am having the same issue with my printer. What was the fix?
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
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07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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