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imageCLASS MF743Cdw - Error Code E015-0001 - Cassette 1 lift-up error

ren42deal
Apprentice

After powering on the unit, I receive the error, "Turn the main power OFF and ON. E015-0001 If the device does not recover, contact your dealer or service representative." I've powered it off, unplugged it for 5 minutes, and powered it back on multiple times. The service manual indicates that this is a "Cassette 1 lift-up error" where the cassette lifter sensor is not detecting the lifter plate being lifted. I suspect the pickup motor as I don't hear it when following the troubleshooting steps to power it on without the cassette, and then insert it. This is $450 printer and I just spent $1000 on new toner. It's non-functional, even from the multi-purpose feeder. Purchased in 2020. Is it cheaper to buy a new one or have Canon try to service it?

1 REPLY 1

jennbriggs2711
Apprentice

I am having the same issue with my printer. What was the fix? 

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