The LIDE 210 was retired and there are no scanner drivers for Windows 11. The file you were trying to install was the scanner software.
As a workaround, change the operating system on the support page to Windows 10 and download/install the LiDE 210 Scanner Driver Ver.17.0.5. Once this file has been installed, then you can try reinstalling the scanner driver.
Please be advised this driver is for Windows 10 and I can't promise it will have the same functionality in Windows 11.
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Did Windows 11 give you any messages while installing the software? How is the scanner connected to the computer? Has the scanner worked with any previous computer/Windows version?
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Unfortunately, an IT company installed - or try to install my scanner.They said there was an issue with drivers. I don’t know what the computer said as I didn’t see it. The computer is connected to the scanner by a cable USB? I need to look in the morning.
The scanner worked perfectly until my computer crashed forever and my IT company formatted a new PC for me, and also they upgraded my windows to windows 11 from Windows 10 where everything worked fine …..
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