RS 40 - wont scan Twain error 80FF0005

[janen9]

I have been trying to scan photos and it won't load them.  But I had a multi page document and it scanned it perfectly, quickly one sided.  Next day, tried another document and got the Twain error 80FF0005.

How can this be corrected?  I have boxes of photos to scan and occasionally a document.  Please help!

[janen9]

I tried the suggestion:

The following process works reliably for me:

1. Stop the "Windows Image Acquisition (WIA)" service
   (From the Windows Start menu, type "services", click on the WIA entry, select the "stop" link at upper left).
2. Turn on scanner and use.

Didn't work.  😞

[ArthurJ]

Hi,

Please click HERE and use the steps in the article to try and resolve the twain error. 

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

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