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Line on Scans LIDE 400

StampMan
Apprentice

My CanoScan LIDE 400 has a vertical line that has appeared less than a year after purchase. A test scan is attached. This is my second CanoScan LIDE 400 that has developed this exact problem. Since the first scanner was several years old I assumed it simply wore out. I would appreciate ideas on how to resolve this issue. I use Image Capture software. Could it be that I need to download and install the program again? I also tried using the Canon IJ Scan Utility Lite and get the message shown (top image).

Screen Shot 2023-07-07 at 12.21.42 AM.png

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2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

If that line appears on every scan, I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

StampMan
Apprentice

I finally forked out the $19 to talk to tech support, and they determined that it is a hardware issue, not correctable by tech support. They have agreed to replace my scanner at no charge.

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