My CanoScan LIDE 400 has a vertical line that has appeared less than a year after purchase. A test scan is attached. This is my second CanoScan LIDE 400 that has developed this exact problem. Since the first scanner was several years old I assumed it simply wore out. I would appreciate ideas on how to resolve this issue. I use Image Capture software. Could it be that I need to download and install the program again? I also tried using the Canon IJ Scan Utility Lite and get the message shown (top image).
If that line appears on every scan, I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.
You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
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