Brand new LIDE 400 scanner giving black lines

[jcwills11]

Hi, I am setting up a brand new CanoScan LIDE400  and every scan has a vertical black line on the right side of the image. I have tried cleaning the class multiple times per other people's posts / searching google but it is still happening. Thanks in advance.

[Patrick · Accepted solution]

Hi jcwills11,

It would appear that your CanoScan LiDE 400 may require service.  Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your CanoScan LiDE 400 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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