LIDE 300 Installation of scan gear stops at 3

[rehsmj]

I have a windows 11 HP laptop. I purchased a new LIDE 300 scanner. The installation fails at 3 during the scan gear section of install. Software indicated installation failure. Click back to top and restart set up.YES id did fo;;ow directions and restart set up but with same results.

I will be sending this back pending support assistance. Any help would be appreciated. I tried CD ROM as well as software download from Canon site. Both failed.

[ArthurJ]

Hi,

Based on this type of issue,  I recommend you reach out to Canon support. Our team will be able to assist you in real time with this matter. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you