01-02-2023 06:04 PM
I'm using a DR-M260 scanner and am having problems with a 3rd party software. Tech support for the 3rd party software suggested that I uninstall and reinstall the drivers for the scanner. I'm a bit baffled. When I look at "Apps and Features" in Windows 10, it lists the following drivers:
Canon Driver for DR-M200 Series
CaptureOnTouch plug-in for Application
CaptureOnTouch plug-in for Mail
CaptureOnTouch plug-in for Printer
CaptureOnTouch V4 Pro
CapturePerfect 3.1
When I look at the Canon download page for the scanner, it doesn't even list all of these items (especially Canon Driver for DR-M200 Series) and it has the CaptureOnTouch v4 Pro listed as recommended, but also has V5.
What should I be uninstalling and what should I be reinstalling?
Thanks.
Solved! Go to Solution.
01-05-2023 10:04 AM
Hi,
If you scroll down on the scanners support page (click HERE) select load more and you will want to install the ISIS/TWAIN/WIA Driver. Also, the verison of CaptureOnTouch to install would be up to you and your scanning needs. Normally V4 is what is commonly used.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
01-05-2023 10:04 AM
Hi,
If you scroll down on the scanners support page (click HERE) select load more and you will want to install the ISIS/TWAIN/WIA Driver. Also, the verison of CaptureOnTouch to install would be up to you and your scanning needs. Normally V4 is what is commonly used.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
01-05-2023 11:53 AM
Thanks, ArthurJ!
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