Canon 9000F Mark II Scanner Driver Can't See Scanner

[Nhtq]

I have a computer running Windows 11 ver 22H2. I download the 9000F MarkII Scanner Driver Ver. 1.02 (Windows) from https://www.usa.canon.com/support/p/canoscan-9000f-mark-ii. Under the "More download info" link it says support for Windows 11 was added. I also tried using the 1.00 version with the same conclusion.

However, when I install the driver, using the instructions provided the driver never finishes because it doesn't ever find the scanner.

The scanner shows in Windows device Manager, so it's communicating with the computer. In addition I installed VueScan to test and the scanner, and the scanner works perfectly with Vuescan. This means there's not a faulty port, not a faulty cable, and Windows is able to see the scanner. There appears to be an issue with the Canon driver.

I'd greatly appreciate any help getting this running.

Best Regards,
Nhtq

[JayC1]

Hi! Thanks for posting in the Canon Community Forum. I see that you are unable to install the scanner driver for your CanoScan 9000F Mark II on your Windows 11 computer.

You also mention that the scanner is being detected by your computer’s Device Manager and the VueScan program installed on your computer. This means that the printer is being detected by your computer.

The program that installs the scanner driver needs to detect the scanner. If it does not, the scanner driver will not install. Security programs have been known to interfere with the install program. If that is happening, the program will not be able to find the scanner when it starts searching for it.

I recommend that you check to see if any security programs are running on your computer. The most common programs that will interfere with the driver installation are Anti-Virus programs.

We have been able to install the scanner driver on standalone Windows 11 computers that do not have security programs installed on them. If you do have a security program installed on your computer, please contact the manufacturer of that program for help. Please let them know you need an exception made for the program that installs the scanner driver.

I hope this information helps. Thanks for choosing Canon.