CanoScan LiDE 220 removing magenta

[what_fresh_h]

I have a CanoScan LiDE 220. I am attempting to use it to scan artwork. The scanner usually does a good job, but sometimes it strips out magenta or orange from an image. I assume this is caused by something in a software setting, but I'm not familiar enough with Canon's software to track it down. Here are example images. The first (blue) is from the scanner. The second is a photograph of the same piece from an iPhone and the color is fairly accurate. Any ideas on how I can get accurate scans? Thanks!

Scan of dragonfly paintingPhoto of dragonfly painting

[what_fresh_h]

Added info: I'm running MacOS 15.5 and attempting to use Canon IJ Scan Utility2 Version 2.4.3.

[Patrick]

Hi what_fresh_h,

Please try calibrating your scanner.  To do this , please follow these steps:

1.  Open the IJ Scan Utility2.

2.  Click on the Driver button.

3.  Place a check mark in the "Calibrate before each scan" box.

4.  With nothing on the scan bed, click the "Scan " button at the bottom.

Perform this 4 or 5 times and then attempt to scan your item again.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[what_fresh_h]

Thanks for responding! I checked the calibrate box and scanned 5 times empty. After that the scans of the painting still removed the magenta. There was no significant difference from the original scan that I posted.

[Patrick]

Hi what_fresh_h,

As a test , do you have another computer that you could install your scanner on and try a test scan?

That would help narrow down the cause.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[what_fresh_h]

Hi Patrick,

I was getting the same results previously on a Mac running OS 13. I waited to dive into the problem until after I got a new computer, in case the old computer was the problem.

I've also tried scanning with Image Capture and get the same results.

[ArthurJ]

Hi,

You can try removing and reinstalling the scanner driver but if that does not resolve the issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[what_fresh_h]

Thank you for your response. I have tried uninstalling and reinstalling, with the same result. I have registered my scanner, and the only way that I can see is to access support is to pay $19.99. That seems a bit unreasonable when the product seems to be at fault. I was going through the process of getting help to see if I was interested in upgrading to a better Canon scanner, but this reads like a firmware issue, which doesn't leave me optimistic that I can purchase a Canon scanner that will work well to scan watercolor paintings.