Can not intall RS40 Photo Scanner

[davidlb]

Followed all directions for installing  and can not get it to work.  Error message is: On Clicking on Captureontouch  on software appls  get "Cannot Find Scanner". Check of installed hardware shows it is installed and working.  Help ?? Thanks Dave

[mindy1]

Mine still does not work either. 

[BenW]

I found a solution in another topic that works for me. First I used the RepairReg tool that Canon installs (Program Files (x86)\Canon Electronics\CaptureOnTouch\Tools). That tool did repair some things but it didn't lead to working scanner software. Then I started the System Configuration tool, and under Thin Client Mode, change from Disabled to Citrix: Twain Redirection. Now the software works, only the quick start button on the scanner still doesn't work. That's inconvenient, but I can scan now. Hopefully this works for others too.

[BenW]

Hi Stephen, see my response with a solution that works. I don't know what the cause is. But it seems that the Citrix software redirects the scanner or something. Or it is another problem that is solved by this adjustment. I think it is good that Canon includes this in its research and also provides this as a possible solution to others who experience this problem.