Hi Stephen, see my response with a solution that works. I don't know what the cause is. But it seems that the Citrix software redirects the scanner or something. Or it is another problem that is solved by this adjustment. I think it is good that Cano...
I found a solution in another topic that works for me. First I used the RepairReg tool that Canon installs (Program Files (x86)\Canon Electronics\CaptureOnTouch\Tools). That tool did repair some things but it didn't lead to working scanner software. ...
Yesterday I got my brand new RS40, I wish I read this article before, I'm so disappointed. I just can't get it to work. Same error as topic starter. My Windows 11 has the KB504667 installed, but still not working. I don't know who's fault it is in th...
