Thanks for letting us know what Canon product you've got. The XA20 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
ok thanks. but i read in this forum that this problem is common with this series of cameras- the xa. and that auto zoom problem happend to the xa50 as well. also the problem happend to the xa20 when this model was new as well. so i would happy to buy a new camera but seems to me that canon cameras have this problem that isnt adreesed properly by the company/ what should i do? i would like to buy a canon video camera but this problem scares me/
