Vixia HF R62, Video downloading

[Rzilka11]

I am unable to see videos on computer I can see videos on LCD screen of camera, but folders are empty on computer, I can see folders when connected to computer but they are just empty and I treid different computers

[Rzilka11]

BTW, I forgot to say that the videos are currently stoered on Cameras internal memory

[Richard]

Hi Rzilka11,

Thank you for posting.

So we may better assist you, please reply with the following information:

1. Which operating system do you use on your computer?
2. In which format have you recorded your movies?
3. With which software have you attempted to transfer your movies?