Hello. My Vixia HF S30 lens protector won't open, even if the camera is on and I am recording video. I'm able to easily slide it open with my fingers, but it won't stay there and just snaps shut again What should I do?
Thanks for letting us know what Canon product you've got. The VIXIA HF S30 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them Monday through Friday at 1-866-443-8002.
