My R5C just died

[serson]

Hi, im here to talk about how I just got tired about canon new camera faults

I've been using canon since 13 years and now I think is time to say goodbye

I just got a R5C because I thought it was a very good upgrade for my R6 

I own a small production company and we were about to shoot a video yesterday when suddenly my camera just died

the first strange thing that happened yesterday was the camera didn't display anything through HDMI, so after a couple of failed tries we decided to change the lens to an AF lens due to the lack of monitoring for remote follow focus.

in this process we changed the battery (LP-E6NH) and after that the camera just never turned on again

the camera is technically new, this was our fist time using it and it's dead.

has anybody got this problem before? I can't bring it to a center because I'm in another country now and basically all my jobs here are being affected because of this failure.

if anyone knows how to solve this problem you would probably save my company.

[FloridaDrafter]

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@serson wrote:

"the camera is technically new"

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Please explain. Fresh out of the box from an authorized Canon retailer, used/refurbished and "new" to you, or something else?

Newton

[serson]

I bought it fresh out of the box, worked well the day I've got it and stored until my next job and then.... this happens

[FloridaDrafter]

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@serson wrote:

I bought it fresh out of the box, worked well the day I've got it and stored until my next job and then.... this happens

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Thank you very much for that info. That is a shame and I'm sorry you are having this problem. Like you, I've been using Canon gear for many years with no problems.

Newton