CR-N500 moving on its own

[daivernon]

I had 5 CR-N500 installed last week (wall mounted, upside down) and all were woking as expected with the Canon RC-IP100 Controller.

Now, the cameras boot up (POE) and are fine. If I press a preset on the controller, they are fine. As soon as I touch the joystick for PT movement, when I left go, the camera begins to drift until it is pointing straight down. 

This is all 5 cameras. 

Any ideas?

[John_Q]

Hello daivernon,

Let's start by making sure that the firmware is up to date on the controller and all of the cameras. There is also a sensitivity setting that may help a bit as well to check. If you would like to speak with a Canon representative for further assistance with this, please contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 8:00 am to 8:00 pm ET.