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CR-N500 moving on its own


I had 5 CR-N500 installed last week (wall mounted, upside down) and all were woking as expected with the Canon RC-IP100 Controller.

Now, the cameras boot up (POE) and are fine. If I press a preset on the controller, they are fine. As soon as I touch the joystick for PT movement, when I left go, the camera begins to drift until it is pointing straight down. 

This is all 5 cameras. 

Any ideas?


Product Expert
Product Expert

Hello daivernon,

Let's start by making sure that the firmware is up to date on the controller and all of the cameras. There is also a sensitivity setting that may help a bit as well to check. If you would like to speak with a Canon representative for further assistance with this, please contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 8:00 am to 8:00 pm ET.