Audio issue with XF300

[deadboog]

Hi,

I've recently purchased a Canon XF300 and I can't seem to get stereo to record to my flashcard. I believe I have the settings and switches correct. I'm testing using a music player and going line in through the XLR inputs. I can hear the stereo separation in the headphones. The audio in selection above those connecters is set on EXT. (exterior) The line/mic selector on the front is set to line for both CH1 and CH2. In the menu I have Audio Input - XLR Rec Channel set to CH1. (thats where I hear stereo through the headphones), if I toggle to the only other choice (CH1/CH2) it changes the audio through the headphones to mono. I have Audio Output - Channel set to CH1/CH2. (again this is the only choice I hear stereo through the headphones) The other 3 choices - (CH1/CH1, CH2/CH2, or All/All) send mono signal to the headphones. I believe I've tried both Normal and Line Out for the Monitor Delay section with the same (mono) results. What am I missing here? Why won't the audio setup I hear in  the headphones record to the flashcard this way? I appreciate any help. Thanks.

[Nick2020]

Hi deadboog,

Thanks for checking in with us.

If you're hearing the channel separation in the headphones, then that should also be recorded on the file. Perhaps it's just a matter of how your video editing program is interpreting the footage. Most of them allow you to adjust how the channels are interpreted.

As a test, it might be worth doing a test recording from a different stereo input, instead of LINE IN. How does your NLE interpret that?

[deadboog]

I work in an older Premiere Pro CS5.5 format. The MXF file wrapper produced from the Canon camera, while it does work on the timeline, it's a bit wonky where as it takes the audio and drops it in as 2 separate audio tracks in the higher audio track numbers that are available. (I believe tracks 7 and 8 are used) My other cameras are JVC brand and those formats are more friendly and will drop in on the first audio line and in a 2 channel (stereo) single track. The Canon 2 tracks are both the same mono however. All that aside, I don't even need to drop it in to Premiere to hear the recording. I can just pop the flashcard into a slot reader built into the computer and open one of the files with a VLC player and I can listen to the audio through headphones from that and I can hear right away that these are not being recorded in stereo. I can try to record using the microphone inputs and switch the settings from line in to mic in but I fear its not going to make a difference. To me, as soon as you said that if the headphones hear stereo than so should the recording which I agree. Unless its something really dumb I'm overlooking here, I have a feeling its broken? I will setup the camera on Wednesday again and give it some more trys and I'll let you know. Thanks for your response.