Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎07-07-2013

problem running on-screen user guide

Hi,

 

I'm having a bit of an issue with the on-screen user guide for my pixma pro-100 printer.  I have two different computers on which I've installed the software from the CD.  The software was first installed on a computer running Windows XP SP3, and then I installed it on a computer running Windows 8.  My issue is that, for reasons I can't figure out, the on-screen user manual viewer that's loaded on my Windows 8 machine is a version that's compatible with XP SP3 and therefore won't run properly.  I've tried reinstalling the user guide on the W8 machine from both the CD and from Canon's site, but the XP SP3-compatible version keeps installing; I can't seem to override this with a version that's compatible with W8. Robot Mad

 

Can someone please help me figure out what I need to do to be able to access the user guide on my W8 machine?

 

Thanks, Kim

Product Expert
Posts: 286
Registered: ‎01-16-2013

Re: problem running on-screen user guide

Hi kwinkeler,

 

First you will want to uninstall the existing manual.  To do so, use the following steps:

 

1.  Put your mouse in the top right corner and click Settings.

 

2.  Click Control Panel.

 

3.  Click Programs.

 

4.  Highlight the Pro-100 user guide and click Uninstall.  Follow the on screen stepts to uninstall the software.

 

 

Once this is done, try using the downloaded manual from our website once again.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎07-07-2013

Re: problem running on-screen user guide

That solved the problem--thanks Karl!

 

And thank you for the step-by-step uninstall instructions.  In some ways, moving from XP to Windows 8 has been more challenging than I expected  Smiley Frustrated

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement