imagePROGRAF PRO-300 prints coming out too large???

[ryanh]

Hi, I'm printing with the prograf-300 pro.  In photoshop I set my canvas size to 8x10.  My paper is set to 8.5x11.  I put a border on the canvas so I could see exactly where to cut my image at 8x10.  For some reason every time I print it is coming out at roughly 8 1/8 by 10 1/8.  I know that isn't all that much but when I have that border on it to cut it down for frame and it comes out too big it's really turning into a pain!  I've tried printing from photoshop and lightroom with same results.  From lightroom I even set the "cell size" to 8x10 and it still printed too large.  Any ideas what I can do to fix this?

[ArthurJ]

Hi,

There are a few things that could be causing this issue and we would need more information. 

I recommended reaching out to our support team so we can troubleshoot this issue in real time. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.