03-24-2023 04:40 PM
Hello, I’m having issues printing designs from Photoshop to a Canon PROGRAF pro-1000 (could be a common issue with other canon printers). I’ve been having a pretty persistent issue with the printer replacing beige colors with pink/magenta at the beginning of the printing cycle, and then it adjusts and continues printing correctly. Any idea what could be causing this? Also the weird thing is this seems like it depends on the paper size being loaded in the tray. Smaller sizes don’t have this issue. Even if we print a file (11x14) on a 19x13 sheet, the discoloration will occur but if we cut down the same sheet to 11x14 and then print, it goes away. Any ideas?
03-28-2023 10:38 AM
I recommended reaching out to our support team so we can troubleshoot this issue in real time. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.