06-08-2023 07:25 PM - last edited on 06-08-2023 07:28 PM by Tiffany
I have a Pro 300 used on a Mac. I updated to Ventura 13.4 this week. All of Canon ICC profiles are missing when I try to print on Canon paper. I reinstalled the IJ Mac driver, restarted and the profiles are still not there. Any suggestions on how to resolve? Thanks!
06-09-2023 06:02 AM
What software are you trying to print from?
06-09-2023 07:31 AM
Photoshop
06-09-2023 07:45 AM
When you reinstalled the IJ Series driver did you verify that the installed printer version was using the IJ Series driver and not the Apple AirPrint driver?
06-09-2023 07:49 AM
I noted in a prior post you made that distinction. However, on Canon’s website I don’t see where you have a choice. It appears there is only one driver to download. Thanks for your help.
06-09-2023 07:52 AM
It's not on the website, it's on your computer.
Go to System Settings->Printers & Scanners and see how your printer is identified.
I'll go to my MacBook and post a screenshot.
06-09-2023 07:55 AM
Do you see your driver version that you downloaded or do you see Version 3?
06-09-2023 09:55 AM
I see Version 3.
06-09-2023 10:17 AM
OK. That is the AirPrint version. Select the “+” button to add your printer and wait for the IJ Series version to appear. Could take several minutes. Then delete the AirPrint version.
09-17-2023 12:37 AM
Hi. I had the same issue. But the IJ Series never shows up when I try to add it. Any way to trouble shoot that?
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