imagePROGRAF PRO-300 Canon ICC profiles missing

[GJS]

I have a Pro 300 used on a Mac. I updated to Ventura 13.4 this week. All of Canon ICC profiles are missing when I try to print on Canon paper. I reinstalled the IJ Mac driver, restarted and the profiles are still not there. Any suggestions on how to resolve?  Thanks!

[jrhoffman75]

What software are you trying to print from?

[GJS]

Photoshop 

[jrhoffman75]

When you reinstalled the IJ Series driver did you verify that the installed printer version was using the IJ Series driver and not the Apple AirPrint driver?

[GJS]

I noted in a prior post you made that distinction. However, on Canon’s website I don’t see where you have a choice. It appears there is only one driver to download. Thanks for your help. 

[jrhoffman75]

It's not on the website, it's on your computer.

Go to System Settings->Printers & Scanners and see how your printer is identified.

I'll go to my MacBook and post a screenshot.

[jrhoffman75]

Do you see your driver version that you downloaded or do you see Version 3?

[GJS]

I see Version 3.

[jrhoffman75]

OK. That is the AirPrint version. Select the “+” button to add your printer and wait for the IJ Series version to appear. Could take several minutes. Then delete the AirPrint version. 

[bchmura]

Hi. I had the same issue. But the IJ Series never shows up when I try to add it. Any way to trouble shoot that?