Will not use 13 x 19 paper

[MikeAdams]

I keep getting a "A paper size that cannot be fed from Rear Tray was selected." error, even though I have used this paper routinely in the past. Is there some setting I am missing to override this?

Thanks

[Tiffany]

Hi MikeAdams,


So that the Community can help you better, we will need to know what model printer you are using.  Any other details you'd like to give will only help the Community better understand your issue.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email. 

Thank you!

[MikeAdams]

The printer is a Pro-100. my machine is an iMac running High Sierra and I have tried to print a 13x19 from Photoshop, Pixelmator Pro and Intaglio. All give the same error, that I must use manual feed. This has never shown up before.

[jrhoffman75]

Is it a Fine Art paper?

[MikeAdams]

It is Canon Hi gloss photo, but I don’t think that is thproblem. The message is that this is not a permitted size for the printer, though I have many previous prints this size

[jrhoffman75]

It’s saying to use Manual Feed. If you do does it print?

Exactly what paper type are you using - Canon's name for the paper. What media type are you selecting in the driver?