11-25-2014 02:46 PM
Since you are getting a response in the upper left it would appear that PSP is executing, but you don't get the pop-up window that shows PSP after the file transfers.
If you meet these requirements:
and your graphics card driver is up to date then you probably need to call Canon support.
1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET
11-25-2014 03:51 PM - edited 11-25-2014 03:52 PM
I think it is time to call Canon tech, too. I am out of ideas. Sorry. It should be working!
11-25-2014 04:01 PM
Thanks for all the help! I will do as you both suggest & call Canon. I will get back on the forum & let everyone know what the deal was.
11-29-2014 06:51 AM
Something else to try - PSP works with Canon Digital Photo Professional, which is primarily a RAW file converter for Canon EOS cameras, but it will process JPEG files.
Download and install DPP from here:
and try to use PSP from the Plugin Printing file option.
If it does work you know its an Adobe issue. If it doesn't work you've got Canon printer and Canon software.