cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem Printing to ipf6400 from Photoshop CC 2018

mstratil
Enthusiast

I was able to print to this printer from PS CC 2017 prior to installing PS CC 2018. As soon as I installed the latter, my problems began.

 

In addition, I am able to print to this printer from other programs. So the problem is specific to PS and this printer.

 

What happens is that when I click to print with the Preview option selected, the Preview comes up but then immediately stalls. It is not populated with the usual information, and nothing I do closes this frozen Preview window. I have to restart my computer to get rid of it.

 

I have turned off the Preview option and now I am able to print but without a preview. It seems that the problem is solely in the Preview module. But I need and want the Preview option.

 

Please advise how I can solve this problem.

 

I want to add that I have installed the latest Canon layout plug-in and Print plug-in. This made no difference.

 

6 REPLIES 6

Sonya1
Product Expert
Product Expert

Hello mstratil,

 

I understand that preview is not working from Photoshop CC 2018 with your imagePROGRAF iPF6400.  Installing the latest version of the Status Monitor for your iPF6400 should resolve this issue.  To download and install the imagePROGRAF Status Monitor Ver.25.70A from our website, please follow these steps:

 

 1.  Click HERE to go to the Drivers & Downloads page for the iPF6400.

 

 2.  In the Drivers & Downloads section, please click on the Software tab.

 

 3.  Click the Select button next to "imagePROGRAF Status Monitor Ver.25.70A".

 

 4.  Click the Download button.

 

 5.  If a Save As box comes up, click Save.

 

 6.  Once the download is complete, open your Downloads folder.

 

 7.  Double click the file that you have downloaded, "SM-Win64-2570A.exe".

 

Follow the prompts to install the updated version.

 

Once installed, please attempt to print using preview.

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I have installed this program, but the problem persists.

Mike

Has this problem been resolved?
I also have this problem and have Photoshop C2. It worked fine until a recent Windows update.

I noticed that I had unzipped the contents of the downloaded folder but had not actually clicked on "setup" in the folder. Doing so completed the installation and I can now view "print preview".

You make a very interesting point, and I will follow-up on it.

Mike

Upgraded from PS 2017 to PS 2018 ..lost the File, Export, Canon ipf6400 print plugin option and was unable to print effectively.  I copied the print plugin from PS 2017 to PS 2018 plugin's folder and now I have my full print options available.

Business as usual.. Hope this helps

 

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.